VICTRESS Product Support

Need help with your record player, CD player or audio system? Contact support@victressaudio.com or use our contact form.

Service hours: Monday to Friday, 9 am to 6 pm GMT+8.

Help Us Identify Your Product

• Include your model name and order number, if available.
• Describe the issue and which listening mode you are using.
• Attach a photo of the connections or a short video if it helps explain the problem.

Setup and Connection Help

Tell us the model and the device you want to connect. Bluetooth input, Bluetooth output, recording and speaker connections vary by model. Do not assume instructions for another model apply to yours.

For a user manual or replacement-part enquiry, include your exact model name and a photo of the product label. Contact support before opening the unit or attempting an internal repair.

Orders, Returns and Warranty

• Shipping options and delivery estimates
• Return eligibility and how to request a return
• Three-year limited warranty and exclusions
• Customer service FAQs