VICTRESS Customer Service FAQs

How do I contact support?

Email support@victressaudio.com or use the contact form. Service hours are Monday to Friday, 9 am to 6 pm GMT+8. Include your model, order number if available, and a description of your question.

Can I connect wireless headphones to my player?

It depends on the model. Bluetooth input lets a player receive music from another device; it does not mean the player can send audio to wireless headphones. Check your model's connection details or ask support before choosing accessories.

Where can I get a manual or help with setup?

Send support your model name and a photo of the product label. Include the device you are trying to connect so we can help identify the relevant instructions.

How long will delivery take?

Delivery options and estimates vary by destination and service. See our shipping policy and the options displayed at checkout.

How do I request a return?

Review the eligibility, packaging requirements and costs in our return policy, then contact support with your order number. This FAQ does not replace the full policy.

What does the warranty cover?

See our three-year limited warranty for coverage, exclusions, applicable markets and the service process.

Which payment methods can I use?

Use the payment options available at checkout for your order. See payment help for additional information.